Q:
Where
are you located?
Q:
Do
you have a showroom?
Q:
Do
you have a catalogue?
Q:
Do
you accept credit cards?
Q:
How
much will shipping cost?
Q:
What
are your payment terms?
Q:
How
long will the shipment take?
Q:
How
long will it take to complete the order?
Q:
Do
you have minimum quantity for an order?
Q:
Do
you warranty the products you sell?
Q:
How's
about insurance for the shipping?
Q:
Do
you offer discounts for larger orders?
Q:
What
about taxes and import duties to my country?
Q:
How
do you pack the paintings?
Q:
Where are you located?
A:
Our office is located in Denpasar
(West), about 30 minutes drive from the airport. If you intend to
visit us, please call us and make an appointment to ensure that
we are available to meet you.
Q:Do you have a showroom?
A:
Yes we have a showroom, although
it is not open to the public. Please set up an appointment for your
visit. We also can arrange to show you the factory.
Q:Do you have a catalogue?
A: No. We do not
publish a hard copy catalogue, because we continually adding products
and and last but not least protecting by not using paper catalogues.
But we can provide you with a catalogue on CD if needed.
Q:Do you accept credit cards?
A:Yes we do. You
can pay with any major credit card over our secure server via PAYPAL portal.
Q:
How much will shipping cost?
A:Shipping cost
depend on destination, volume and speed of the shipment. For our
retail customers shipping costs are included in the price, while
our wholesale customers will receive complete service from us. Which
means that all requirements for exporting the goods, including packing
and completion of export documents are handled by our local shipping
company. We will provide customers with a quote at the time of their
request. Please also go to the SHIPPING page to view details.
Q:What are your payment terms?
A:Retail customers can
pay online, while wholesale customers are usually wire the payment
by telegraphic transfer (Bank to Bank). For wholesale orders, 50% deposit
payment is required when the order is confirmed by us and the balance
payment has to be settled with the costs for shipping when the goods
are ready to be shipped.
Q:
How long will the shipment take?
A:Single items
or small consignments can be at your door by air cargo within 3-5
days. With Express services like Fed Ex, DHL, etc., even faster.
Full or partial container depend on the destination. Most destinations
are reached in between 3 to 5 weeks. After receiving your order
we are able to give you a definitive schedule for the shipment.
Q:
How long will it take to complete
the order?
A:This depends
on the volume of your order. Single paintings or small consignments
are ready to ship after 1 to 4 days.
Q:Do you have minimum quantity for
an order?
A:Yes, the minimum
quantity(wholesale) for our paintings is USD 1000.
Q:
Do you warranty the products you
sell?
A:We do within
the following parameters:
- complete replacement
guarantee on all our paintings if they reach you in an unsatisfactory
condition.
- warranty claims
have to be filed within 14 days of receiving the consignment and
should be accompanied by evidence in form of photographs or other
evidence.
We strive on providing
best quality products and work with reliable shipping companies
to guarantee that our paintings reach you in good condition. Safe
packaging will ensure the safety of the painting from the time it
leaves our warehouse to the time it arrives at your door.
Q:How's about insurance for the
shipping?
A:All retail orders
are insured. Full container and LCL can be insured for 3% of the
total value of goods, through the shipping company.
Q:
Do you offer discounts for larger
orders?
A:Yes, we offer
following discounts for large orders:
- Orders above
USD 5.000 receive 5% from published price.
- Orders above
USD 10.000 receive 10% from published price.
Q:
What about taxes and import duties
to my country?
A:In general for
goods from Indonesia little or no import duties are charged as Indonesia
is classified as developing country. We suggest that you contact
your local broker/agent to for detailed information.
Q:
How do you pack the paintings?
A:To ensure that
your painting(s) arrive in best condition at your home, we have
developed a safe pack. Please contact us for details.
